Frequently asked questions

Lenox Villas is a Croatia vacation home rental and development company launched in 2015 with a vision to bring the best world-class hospitality management expertise to the Croatian market. Lenox Villas works with select home owners and real estate investors to maximize profits from their investment properties.

Guests who book with us have access to carefully selected properties with the best amenities. We work only with private houses and villas with a swimming pool and a comfortable space around the house with all amenities for a good rest and long-term stay of guests.

All houses are different. Some houses are owned by frequent travelers or families who are often away for weeks and invite guests to stay while they are gone. Others are second homes that are rarely inhabited. Rest assured, homeowners’ personal items will be stored separately, and any storage areas will be marked for personal use.

We take over the full management and maintenance of the property, as well as work with our own property collection.

Carefully selected offer: we work only with fully equipped houses and villas, equipped with everything necessary for long-term stay and recreation of guests.
All equipment provided for private houses and premium villas, and each house is personally assessed by our staff before it is listed on our website.
Professionally Managed Homes Only: Standards matter and every property is professionally managed to provide guests with a clean home and 24/7 local help desk to assist during their stay.
All houses and villas are provided with high-speed Wi-Fi, linens and premium amenities, as well as facilities for the whole family on request.

We build long-term relationships with property owners as well as our guests. Regular guests are offered flexible conditions and discounts.

Each home has been carefully vetted for safety, security, design and condition. All homes will be clean and ready for you to arrive.

By booking directly with Lenox Villas, you will receive personalized and flexible terms and exclusive services.

Our company can help you to find and choose a land plot for a residential house or villa rental project in Croatia

Lenox Villas  offers a full suite of land development services including master planning, due diligence and feasibility analyses, entitlement services/strategies, site design, and permitting services. We’ll work as fast, as smart, and as hard as you do to fulfill the goals you have for your property.

With our partners in Croatia we assist clients with Project Design services as well.

Our Project management team offers turnkey solutions for clients in a construction process of their property.

A growing number of homeowners are outsourcing the management of their short-term and vacation rentals to companies that specialise in property management services. Lenox Villas handle a variety of tasks, including listing the properties on online booking channels, pricing each rental and adjusting prices for specific calendar dates, answering inquiries from potential guests and communicating with existing guests, coordinating with cleaning and maintenance staff to ensure the rentals are prepared for each stay and more.

Searching for a place to stay is simple! Just browse our collection here and choose the one you like!

Or you can Contact us here and we will assist you!

For bookings made with a credit card, you must book at least two (2) days in advance of your desired check in date.

Sure, you can contact us using any convenient method indicated on the Contact Us page.

If you are using our website or contacting using a Contact Us page – yes you do.

Major credit cards and PayPal.

Our site currently only allows for online payment or you can pay by a link, that we can send you on your email or phone.

You will either be charged the full amount when you book or have the amount split into two payments depending upon the payment and cancellation policy of your selected villa.

14 / 30 / 60-day cancellation homes:

• For reservations made outside of the cancellation window, (e.g. more than 30 days out for a 30-day cancellation policy home), you will be charged 50% of the total amount at time of booking. 
• The remaining 50% will be charged at either 14, 30 or 60 days prior to your arrival date, depending on which policy your home follows.
• For reservations made inside the cancellation window, (e.g. less than 30 days out for a 30-day cancellation policy home) you will be charged 100% at the time of booking.

90-day cancellation homes: 

• For reservations made more than 90 days prior to arrival, you will be charged 50% of the total amount at time of booking. This is non-refundable.
• The remaining 50% will be charged 90 days prior to your arrival.
• For reservations made 90 days or less prior to arrival, you will be charged 100% at time of booking. This is non-refundable.

See our cancellation section for more details on each policy.

A security deposit may be required to ensure proper care of the home and, if so, this will be noted in the “House Rules” section of the home listing and in your booking confirmation mail.

In these cases, our manager will meet you before check-in to collect the appropriate security deposit amount. They will also be responsible for returning the security deposit to you following check-out, assuming the home is in the appropriate condition.

Security deposit can be collected online, just let us know what suites you more.

Yes.

It is all included in the price.

All details are set on your email. For any additional questions feel free to contact us.

You can request cancelation using Contact Us page.

The cancellation policy for each home rental is displayed on the listing page and will also be included in your reservation confirmation email. You should determine which of the following cancellation policies applies to your reservation. 

Refunds are not granted if requested past the established cancellation window. 

Lenox Villas cancellation policy can be found here.

You can make a request using Contact Us page.

In the unlikely event that they need to change your reservation, they will find an alternative accommodation that you are happy with or provide a full refund.

Our very minimum requirement for the properties are:

House or villa must have an area of 200 m2 at least. Must have a swimming pool
Has to be located in an attractive place for tourists and traveler’s
Has to be provided with all the necessary equipment for a full-fledged short or long-term stay of guests

You don’t. We take care of evertything.

We take care of property damage insurance and guests insurance as swell.

This is discussed individually depending on the terms of the contract and the amount of work that we undertake for you.

Getting started is easy! To get started, contact our team and they will walk you through our services, confirm if your home is a good fit for us, and go over your individualised management fee. If you choose to move forward, you will sign a management agreement with us. We will also request access to the property so we can verify permits, clean it up and do an initial inspection, as well as compile an online listing for your home. Once your vacation rental is ready for guests, Lenox Villas all-in-one vacation rental management handles everything you need to make a profit like:

Managing your listings on all major booking platforms

Providing photography, virtual tours, and marketing materials

Use our technology to automatically update your prices for maximum revenue

Offering 24/7 on-the-ground guest assistance

Performing professional housekeeping and cleaning

Lenox Villas makes it easy to manage your vacation rental. We handle every hassle for you so you can focus on hosting great guests and enjoying your home. We provide 24-hour local guest support, professional writing and photography, streamlined reservation management, thorough housekeeping after every stay, and the freedom to visit your home as frequently as you like. All this with one straightforward fee, no long-term contracts and the option of an optional commission split program that gives you more profits when your unit is rented out at higher rates.

As your vacation rental partner, we are committed to providing you with the best service possible. In addition, if you ever decide that you no longer want us as your provider, we offer a 90-day cancellation policy. We would just need to honor any reservations that have already been made at your home for this period of time.

If you’re the owner of a vacation home and find yourself frequently dealing with tasks like plumbing, cleaning, and marketing your property, it can be beneficial to turn to a full-service vacation rental management company. A solution like Lenox Villas takes care of all the logistical challenges involved in running a successful rental, from advertising your home to handling guest requests and ensuring that everything is clean after every stay. While some companies offer limited services like housekeeping or advertising support, having one single point of contact who is invested in your home’s success can be incredibly helpful.

The full-service management offered by Lenox Villas covers every facet of operating a successful vacation rental. Working with us gives you access to a quick-thinking team of marketing and hospitality professionals that will take care of everything. Professional listings on the most well-known booking websites, targeted digital marketing, reservation management, round-the-clock in-person guest care, housekeeping, and dynamically changing your nightly prices for maximum revenue are all included in this.

Not only where but also how your house is listed matters. Due to our strong partnerships with all the major vacation rental websites (including Airbnb, Vrbo, and Booking.com), Lenox Villas properties frequently show up at the top of visitors’ inventories.

Additionally, your house will be promoted strategically to our expanding clientele of previous and prospective visitors. This covers advertising on websites, in emails, on social media, and elsewhere.

We are keeping our partners up to date with regular reports.

We are focused on giving your visitors a flawless, stress-free getaway because their positive experience will lead to more return guests and five-star ratings for your business. Making ensuring they reserve the appropriate house is the first step. Our elegant property ads come with 3D virtual tours that demonstrate exactly what visitors may expect when they book your house.

Every time a visitor stays, we supply your home with essential paper products, cleaning materials, and amenities. Additionally, we offer a simple-to-use mobile app that gives users access to a comprehensive house guide, including everything from driving instructions to the WiFi password.

After a stay, we encourage guests to leave a review. And if anything wasn’t up to par, we communicate with the guests and our teams to make things right for next time.

You can contact us by this email or WhatsAPP message.

Also take a look at our Contact Us Page.

Just contact you local manager, who met you at check-in and check-out. Or take a look at our Contact Us Page.

Sure. Use this link.