- Arrival: after 12.00 – please inquire about exceptions
- Minimum Stay: 5 days – please inquire about exceptions
- Includes: Properties are let fully furnished and equipped. The price for all properties includes linen, towels (pool towels in some villas). Additional services and any exceptions are clearly stated in the individual property description.
- Confirming your reservation: We will send a rental agreement by email or regular mail. The properties are reserved on a first-come, first-serve basis upon receipt of the rental deposit.
- Initial payment: Prepayment is 100%. A refund is possible if cancellation is before 15 days of arrival.
- Payment acknowledgment: Immediately upon receipt of your documents or payments, We will mail you an acknowledgment of payment. The acknowledgment will note the remaining balance if any, and when the payment is due.
- Cancellation: A refund is possible if cancellation is before 15 days of arrival.
- CLIENT RESPONSIBILITIES: Must keep the property and all furniture, contents, fittings, facilities, equipment, grounds and any swimming pool in the same condition as at the commencement of the holiday and in the same state of cleanliness and general order in which they were found. The client will be responsible for payment for any breakages, loss or damage to the property or its contents caused by you or anyone you invite or allow into the property. The Owner is entitled to claim such sums from the lead name or any other member(s) of the party without having to prove they were personally responsible for the damage, loss or breakage. We recommend that you take out adequate insurance to cover this liability. The Owner reserves the right to charge you for any extra cleaning, over and above the amount normally required on departure, and for any telephone or other utility charges, which are not included in the rental and to claim against you for damage or loss. The parking of caravans/pitching of tents at the property is strictly forbidden.
- SECURITY DEPOSIT: Payment of 300 Euro must be paid as a deposit upon check-in. It will be returned in full if no damage was done. A returnable security deposit will be taken in the event of loss or damage of items belonging to the property owner or unpaid expenses incurred during your stay. Provided there is no more than reasonable cleanup and nothing has been damaged or is missing, we will return your security deposit by banker transfer two weeks after departure. The Renters will pay any damages in excess of the security deposit amount in full within 30 days. Agents are expected to take the Security Deposit at the time of rental deposit and hold it in their office until notified by Hidden Secret Villas, that the security deposit can be released and refunded back to the client.
- DAMAGES: Renters agree to pay for repairs of all damages that their group has incurred.
- CHECK-IN / CHECK-OUT: Please note that the Owner needing to prepare the house between the renter’s arrival time is after 12.00 local time. Check-out is strictly before 11.00.
- ADDITIONAL SERVICES AT THE PROPERTY: Some services such as maids/cleaners (does not include personal laundry, or dishes) and chefs may be included in the price. If they are not included and you would like us to book these services, please give us as much notice as possible and we will endeavour to arrange them on your behalf. Payment for additional services is normally made in advance, although some suppliers may require a deposit to be paid prior to your departure for items such as food. Where the supplier asks us to collect and pass on such deposits to them this does not give rise to any liability on our part for these services. Your property may have an Internet connection. The Owner cannot accept any responsibility for any problems you may encounter in connecting to the Internet. The supply of relevant plugs and cables in order to connect are the responsibility of the client alone. Internet service may not always be possible due to local telecom faults, however, we will endeavour to resolve the problem as fast as possible with the aid of the telecom company. Unless included in the price, all charges for using the Internet are your responsibility.
- LINEN & TOWELS: Linen and towels are included in the rental of the majority of properties (normally 3 towels per person). Linen is changed once a week. If you require more frequent changes you should request this at the time of booking, there may be an additional cost. Beach and pool towels are not normally provided and therefore you should take these towels with you (exceptions as stated on the website). We recommend that you take your own cot linen for your baby’s comfort. If you do not wish to take your own, please check that cot linen is provided.
- ACCESS: The Owner or their representative must be allowed access to inspect the property prior to your departure. They also have a right to access the property during your stay to carry out urgent maintenance or repairs or in the event of an emergency. Gardeners and pool maintenance staff may enter the grounds during your stay, normally very early in the morning.
- SMOKING: Smoking is not permitted within the villa but is allowed outside on the balconies or terraces, in gardens or around the pool. Smoking inside the villa may result in loss of security deposit.
- SUBLETTING AND ASSIGNMENT: Renters shall not sublet the entire premises or any part of the premises, nor shall they assign this Agreement to anyone else without first obtaining the Owner’s or Hidden Secret Villas written permission.
- PETS: Renters may house no pet of any kind on the premises, even temporarily, without first obtaining Owner’s written permission.
- BEHAVIOUR: Renters and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbours, nor use the premises for any unlawful purposes, nor violate any law or ordinance, nor commit waste or nuisance on or about the premises. Any inappropriate or destructive behaviour could result in the eviction of the entire Renters group without a refund. The Owner will have no further responsibility toward such person(s) including any return travel arrangements.
- NUMBER OF PEOPLE USING THE PROPERTY: Only the number of persons stated in the property description may use the property unless otherwise agreed in writing by the Owner. The maximum number of people, including infants, allowed at the property may not be exceeded. The Owner has the right to terminate your rental without prior notice and without refund or compensation if the maximum number is exceeded. A pro-rata sum will automatically be deducted from your security deposit or invoiced to you for any additional adults/children.
- SOCIAL EVENTS AND OTHER FUNCTIONS: If you intend to organise a function (e.g. party, wedding, cocktail party) at the property, you must seek prior written permission from the Owner. Additional charges and/or an increased security deposit may be sought at the Owner’s discretion.
- ILLEGAL DRUGS: Renters agree that any tenant who is found using illegal drugs or allows others to use illegal drugs on the premises will be immediately denied continued occupancy at these premises.
- SWIMMING POOLS AND GYMS: Swimming pools are not normally open all year round. If your rental period is outside June and September, please check that the pool will be open, filled and ready for use. Pools are not heated unless otherwise advised. The Owner cannot be responsible for low water temperature at any time. If pool heating is required, there will be an extra charge if available, which can be paid on booking or locally to the owner or his/her representative in some instances. Please note that swimming pools carry their own inherent risks. Upon arrival at the property, you must take time to familiarise yourselves with the location, layout and depths of any swimming pool(s) at the property. Please take note of any pool warning signs, depth markings (which may not be accurate) and other instructions for use, which may be displayed. Young children must not be allowed to wander unaccompanied on the grounds of any property where there is a swimming pool. You are responsible for the safety of those using the pool at all times. Children must be properly supervised at all times whilst using or in the vicinity of any swimming pool. You should not enter the water if you have consumed alcohol. You must ensure you are familiar with any pool protection in place. You are fully responsible for ensuring that the alarm/fence or cover is in place at all times when the pool is not in use. Any gyms are used at your sole discretion and responsibility.
- AGREEMENT NON-COMPLIANCE: Renters assure the Owner s, that any tenant who violates any of the terms of this Agreement shall be immediately denied occupancy and shall remedy any damages or other expenses caused by the tenant and/or the tenant’s guest(s).
- COMPLAINTS: Please contact us at info@lenox.hr for any complaints.
- IFORMATION: While we make every effort to ensure the descriptions supplied by Owners are accurately reproduced on our website, we cannot accept responsibility for any descriptions supplied by the Owner which contain inaccurate, incomplete or misleading information or errors nor can we accept responsibility for any descriptions which contain inaccurate incomplete or misleading information or errors and which have been supplied by us (as opposed to the Owner) except where this arises out of our negligence or that of any of our employees. You must accept that minor differences between the photograph/illustration/text used and the actual property may arise. Changes after publication or booking may occur. Where we state that we have personally inspected the property (ies), this is to ensure that they are of the general standard of property we wish to include in our website and should not be relied upon by you as an indication that the property is suitable in all respects for your needs or those of your party. Owners reserve the right to make modifications to the property specification that are considered necessary or appropriate from time to time. Owners reserve the right to alter furniture, amenities, facilities, activities or any part of any activities, either advertised or previously available, without any prior notice. If we become aware of material changes after your booking has been confirmed we will endeavour to advise you before departure if this is possible. Property locations indicated on individual property maps and distances given are approximate.
- REFERENCES IN WORDING: Plural references made to the parties involved in this Agreement may also be singular, and singular references may be plural. These references also apply to Owners’ and Tenants’ heirs, executors, administrators, or successors, as the case may be.
- ENTIRE AGREEMENT: As written, this Agreement along with the signed contract constitutes the entire agreement between the Tenants and Owners. They have made no further promises of any kind to one another, nor have they reached any other understandings, either verbal or written.
- LEGAL FEES: If either party to this Agreement shall bring a cause of action against the other party for enforcement of the Agreement, the prevailing party shall not recover attorney’s fees.
- TERMINATION: Either party may terminate this lease in the event of a violation of an early provision of this lease by the other party in the manner and as provided by law.
- WAIVER AND RELEASE FROM LIABILITY: Renter hereby waives and releases, indemnifies, hold harmless and forever discharges the Owner and its agents and employees from any and all claims, demands, debts, contracts, expenses, causes of action, lawsuits, damages and liabilities, of every kind and nature, including claims of Owner or their employee negligence, whether known or unknown, in law or equity, that Renters ever had or may have to arise from or related to participation in any of the events or activities, and for the duration of the stay at the stated villa. The owner is not liable for loss, damage of property, to/of Renter or its group or guests. Renter assumes any risk, and takes full responsibility and waives any claims of personal injury, death or damage to personal property associated with the stated villa including but not limited to man-made hazards associated with the property such as slippery shower basins, baths, swimming pool facilities and natural hazards such as holes, ditches, fallen trees, branches, ice, snow, and or other irregularities in terrain and using the terrain including walking, jogging, biking or related activities. Renter primary contact needs to be at least eighteen (18) years of age.
- GOVERNING LAW & JURISDICTION: Disputes between the parties to this contract shall be settled by the cort in Pula, Croatia.
- PASSPORTS, VISAS, DOCUMENTATION AND HEALTH REQUIREMENTS: You are responsible for your travel and health documentation (passports, driving licences, and vehicle registration documents, green card, motor insurance etc.). Neither we nor the Owners can accept liability if you are refused entry onto any transport or to any country due to failure on your part to carry correct documentation. If you are not a citizen/member of the European Community, you must check passport and visa requirements with the Embassy or Consulate of any country you intend to travel through.